Welcome to Ydrokeramiki.

Please make sure that you agree to the following terms, as your continued use and browsing of our website implies your express and unconditional acceptance of them.

The user/visitor is requested to read them and if he/she disagrees, not to visit this website.

The content of the website ydrokeramiki.gr may not be reproduced, copied or republished without the written consent of the owner.

Payment Methods

Payment via credit, debit and prepaid cards of Visa, MasterCard, Maestro, Diners, bank deposit/transfer and cash on delivery.

Transaction Security

Our cooperation with Alphabank guarantees the reliability and security of your purchases through our online store.

Are my purchases via bank card in your online store safe?

Yes, because:

  • Purchases of products or services made through ydrokeramiki.gr are carried out in a secure manner through a special service of Alphabank.
  • The website where you enter your card details is provided by Alphabank. Your card details are encrypted and sent to the bank that issued your card for approval of the charge. This information is not shared with any third party (including the supplier of the product you are purchasing).
  • All payments made using the card are processed through the electronic payment platform of “Nexi e-Commerce” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL) Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

The prices of the products listed in our online store are the final prices (including VAT).

Our online store reserves the right to change prices without notice. The customer always pays the amount indicated in the order, even if the price changes by the date of delivery of the product.

Shipping Methods

Domestic Deliveries

The delivery time is ten (10) working days from the date of receipt of the order.

Deliveries Abroad

The delivery time can take up to 2-3 weeks.

Immediate information about the shipping costs.

Any customs duties and special taxes set by the customs authorities in countries outside the European Union shall be borne by the recipients. Our online shop cannot always know the amount of these charges

In case of difficulties in the execution of the order (bad weather conditions, strikes, etc.), we will contact you in order to confirm to us if you wish to complete your order.

Returns Policy

Our online store gives you the opportunity to return the products for any reason, which you are not obliged to notify us. The return must be made within 30 working days from the day of receipt of your order. In order for the return to be accepted, you must:

  • The items and their packaging must be in the condition in which you received them.

Return of Goods Declaration

In case you wish to return the items you have received you should send an e-mail describing the return request and you will receive our reply immediately.

Ways of Refund Arrangement

The way to settle your refund is as follows:

Send a new copy. This new item can be the same as the previous one or you can choose another code from our online store.

How to return

You can return your order by any method of return you wish.

Return Cost

Our online store bears the cost of returning the goods only when they have been delivered with damage or are defective.

In any other case the cost of the return is at your expense.